Frequently Asked Questions?

Do My Joy Earbuds come with a lifetime warranty?

Yes! All My Joy products offer a lifetime warranty, no matter what!

Are My Joy Earbuds sweatproof and suitable for workouts?

Yes! Our earbuds are IPX5 sweat proof, we have our My Joy Active line dedicated to active enthusiasts in mind

What is the battery life of the My Joy earbuds?

Our earbuds offer 6hr-8hr of playtime, and up to 36hrs with the charging case. With an additional 180hrs of standby.

Do My Joy earbuds come with a case?

Yes! Our earbuds come with a case that has an LCD screen showcasing your battery life, alongside a fast type-C port cable, and different ear size adjustments.

What different collections do you have?

We offer 5 innovative collections for all your needs! Classic, Fashion, Active, Invisible & Cool!

Do you have different colors?

Yes! One of our unique qualities is our color selection on our earbuds.

How do I pair My Joy earbuds to my device?

Simply enable Bluetooth, Power on your earbuds by taking them out the case, go to Bluetooth settings & select the My Joy’s you are trying to pair!

Do you have any discounts?

Yes! Check out our deals & offers page for our latest discounts. Make sure you subscribe to our newsletter to be informed of any promotion!

How long does shipping take?

Order processing takes 1 business day, for standard shipping, your order will arrive within 3-5 business days.

What if I want an exchange for a different style?

Not a problem! Reach out to our customer service team and we will respond with the next steps.